Help + FAQ

General:

What are your hours of operation?
Our customer service hours are 8:00 am to 5:00 pm Pacific Standard. You may reach customer service at 415 454-6620

Where is your company located?
30 Golden Gate Drive San Rafael, CA 94901 but we serve customers nationwide on a daily basis. We can ground ship to most locations in the US within 3 days.

Products/Ordering:

What types of products do you print?
We print just about anything on paper, including posters, postcards, brochures, booklets, business cards, catalogs, presentation folders, labels and many other items.

Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see it's current status.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?
You will receive a proof within one business day after we receive your art files.